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SHIPPING

All furniture purchases are transported by independent common carrier (freight / truck lines). The companies we work with provide a white glove service where the items are inspected upon pickup and transported in a careful manner to your door and inspected once again upon delivery. This will insure minimal problems and damages during transport. When your item is nearing its destination, the carrier will call you to arrange a reasonably convenient delivery day and time within normal business hours. The furniture is then delivered to your home, all under your supervision. Additional charges may apply if they arrive when planned and you are not there to accept the furniture. Assembly and setup is available at an additional cost.

WHAT IS THE SHIPPING PROCESS?

As your furniture is nearing time to be shipped, we will email or call you with updated information. Once it has shipped, we will email you with the tracking number and the telephone number of the freight center in your area where it will arrive. We suggest that you call and arrange with the center for delivery before it actually arrives at the freight center. If you have any problems or concerns, we want you to call us so we can help.

WHAT IF MY FURNITURE IS ORDERED FOR INTERNATIONAL SHIPPING?

International shipping zones and prices have not been preset and will be calculated on a per order basis. You will not be charged for shipping at the time your order is placed, however you will be responsible for shipping, once the shipping quote is approved.

WHAT IF MY FURNITURE IS DAMAGED IN SHIPMENT?

As your product is being prepared to ship, it is first inspected for damages by our shipping agents. Then, upon receipt from the carrier, the furniture is again inspected for damages by the shipping company. When you receive your order, it is important that you inspect your purchases thoroughly at the time of delivery as you are assuming responsibility for the care of your product from that point forward. Due to the freight company’s rules, we must make it very clear that inspection and reporting of any damages be done when you receive your order. The customer is responsible for return freight charges if no damages are noted on the delivery receipt. This is up to the freight company. We want to ensure that your furniture arrives in the same condition as it was when it left the warehouse. Part of the shipping quote is insurance that covers repairs if slightly damaged, and in the rare case of loss.

Sometimes, however, there are no external visible indications of damage. If you find there is some damage while assembling the piece in your home, take pictures of the item and document any discrepancies. Please use the contact information on our website and email us a letter detailing any damage found, pictures of your piece, it’s packing, and your invoice number and contact information. This is so that we can file an "unseen damage claim" with the freight company and arrange for repair. Please save the packaging so that the freight company can elect to inspect the packaging (usually within two weeks) to determine what the cause may have been.

Any furniture items for which you request a custom size are, regretfully, non-returnable, unless there is damage or a manufacturer's defect, in which case we will happily have it repaired or provide a replacement. We ask that you please either refuse delivery or contact us immediately after your furniture has arrived if there are any problems in shipment.